General conditions of sale – Bed and breakfast Cigaléo

Article 1: These general conditions of sale are reserved for the exclusive use of the reservation of stays in the Cigaléo bed and breakfast (Owner/Seller: Léonie ROUX – 124 imp. des rossignols – 83660 CARNOULES) and only French law is applicable. applicable to the contract. These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform.These general conditions of sale apply to all reservations made online, via our reservation platform.

Article 2: Duration of stay: The customer signing this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises at the end of the stay. All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.

Article 3: Price: The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment.

Article 4: Booking: The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard.The reservation is deemed accepted by the customer at the end of the reservation process. For the reservation of the Cigaléo room, the prepayment of the deposit of 25% of the price of the stay at the time of reservation is compulsory. The debit of the balance of the payment is made 1 days before the arrival of the client.
Consumption and additional services not mentioned in this contract will be payable at the end of the stay.

Article 5: Reservation process: Reservations made by the customer are made through the dematerialized reservation form accessible online on our booking platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card for the prepayment and regulations to be followed, the consultation and acceptance of the general conditions of sale and the conditions of sale of the price reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.

Article 6: Acknowledgment of receipt of the reservation: Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.

Clause 7:Cancellation or modification by the customer: The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposits will not be refunded. The cancellation of the reservation is made directly with the establishment, whose telephone and e-mail addresses are specified on the confirmation of the reservation sent by e-mail. We do not ask for cancellation fees, in return we ask the customer to notify us as soon as possible of his cancellation for any reason whatsoever, so that we can vacate the room.

• cancellation more than 30 days before the start of the stay:The seller keeps the prepayment of the deposit of 30% of the totality of the reservation which is acquired by him.
• cancellation between the 30th and 15th day inclusive before the start of the stay: The seller will debit 60% of the total reservation on the credit card given as guarantee
• cancellation between the 14th and 8th day inclusive before the start of the stay: The seller will debit 70% of the totality of the reservation from the credit card given as guarantee.
• cancellation between the 7th and 3rd day inclusive before the start of the stay: The seller will debit 80% of the totality of the reservation from the credit card given as guarantee.
• cancellation less than 3 days before the start of the stay: The seller will debit 100% of the entire reservation from the credit card given as a guarantee.
If the customer does not appear before 7 p.m. on the day scheduled for the start of the stay, this contract becomes void and the seller will dispose of the guest room, in this case, the seller will consider that there is no show. He will then debit the entire reservation on the credit card given as a guarantee.
In the event of non-presentation by the customer of a reservation guaranteed by credit card or of a shortened stay, the price corresponding to the initial stay remains fully acquired by the seller.

Article 8: Cancellation by the seller: If, before the start of the stay, the seller cancels the reservation, he must inform the customer by telephone or e-mail. The customer will be reimbursed immediately and without penalty for the sums paid. We advise you to contact a personal cancellation insurance.

Article 9: Online payment: The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card by indicating directly, in the area provided for this purpose (secure entry by SSL encryption ), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. He must go to the seller with the credit card that allowed him to guarantee the reservation.The seller has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.

Article 10: Convention of proof: The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a Handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

Article 11: Animals: Animals are not accepted.

Article 12: Force majeure:Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.

Article 13: Insurance: The customer is responsible for all damages caused by him. It is required to be insured by a resort-type insurance contract for these various risks.

Article 14: Consumption of the service:Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the seller to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. The room has Internal Regulations, the client accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the seller will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. carried out. The customer must respect the peaceful character of the premises and make use of it in accordance with their destination.He undertakes to return the Cigaléo room in perfect condition, and to leave all the objects present in the room at the end of the stay. The customer must declare and assume financial responsibility for any possible deterioration for which he may be responsible. The seller declines all responsibility in the event of theft or bodily injury occurring in the property. When booking the number of people making the stay is specified. Only customers who have reserved are authorized to enter the room and the property. If the expected number of customers is exceeded, the seller is able to refuse the additional people. This refusal can in no way be considered as a modification or termination of stay, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered. In compliance with Decree No. 2006-1386 of November 15, 2006, it is forbidden to smoke in places for collective use.

Article 15: Liability for non-performance:The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Article 16: Respect for private life:The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the seller, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act.However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.

Article 17: Arrival and Departure : The customer must arrive on the day of the start of the stay between 4 p.m. and 7 p.m. At the end of the stay, the client must vacate the room between 8 am and 11 am. For an early deposit of luggage at the start of the stay and/or in the event of late or deferred arrival, the customer must notify the seller.

Article 18: Breakfasts: Breakfast baskets are served primarily in the room, on the veranda or under the olive trees, depending on the weather, between 8:00 and 10:00. Notify the seller when booking in case of food allergy.

Article 19: Swimming pool and Internet: The swimming pool is only available from May to September.A specific regulation is to be signed, on arrival, for the use of the swimming pool and the use of the Internet.

Article 20: Settlement of disputes and complaints: These General Terms and Conditions of Sale are governed by the law of the country of the seller's establishment without obstructing any mandatory protective provisions that may be applicable in the country of residence of the consumers. In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation system. The chosen mediation entity is: CNPM - CONSUMER MEDIATION. In the event of a dispute, you can file your complaint on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSUMPTION - 27 avenue de la libération - 42400 Saint-Chamond. Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

Section 21:Entirety: These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment.As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.